1. Eligibility for Refunds
- Refunds are considered for duplicate charges or failed transactions where amount is debited but services are not activated.
- No refunds for change of mind after successful activation of services.
- For technical issues preventing usage, contact support within 72 hours of payment with evidence; cases reviewed individually.
2. Cancellation
- Subscriptions can be cancelled anytime; cancellation stops future renewals. Access remains till current billing period end.
- One-time plans cannot be cancelled once activated.
3. How to Request a Refund
- Email tutor@uttarmitra.in with order ID, payment reference, phone number, and issue details.
- Approved refunds are processed to original payment method within 7–10 business days.
4. Payment Gateway Failures
For gateway/bank errors, wait 30 minutes and check status. If amount deducted but order not created, email us with proof; we coordinate with Cashfree.